COVID-19 information

OPDATERING 19 MARTS

Hotellet lukker fra og med mandag d. 23 marts til og med søndag d. 29 marts. Vi følger løbende regeringens udmeldelser og lukke perioden kan derfor udvides hvis nødvendigt. Gæster med eventuelle reservationer i denne periode bliver kontaktet af receptionen. 

OPDATERING 12 MARTS

Efter Mette Frederiksens pressemøde d. 11 marts har vi valgt at tage visse forbehold i takt med regeringens udmeldinger. 

Vi holder, indtil videre, stadig åbent på Hotel Royal, og du kan stadig booke overnatning hos os. Vi følger vores i forvejen intensiverede procedurer for rengøring, som kan ses længere nede på siden.

Følgende af vores faciliteter er dog påvirket fra dags dato:

• Royal Casino lukket fra 12/3 til 29/3 (online casino er dog stadig åbent)
• Restaurant Atrium & Bar er lukket til og med 1/4
• Room service er lukket til og med 1/4
• Hotellets fitness og sauna faciliteter er lukket frem til 29/3
• Morgenbuffet er lukket frem til 29/3, og vi serverer kun morgenmad på enkelt serveringer (tallerken anretning) - prisen er ligeledes nedsat til 100,- pr. person.

Vi har taget ovenstående forbehold for at inddæmme eventuel smittefare, både for vores gæster og ansatte. Vi håber på jeres forståelse. 

Kontakt os endelig ved spørgsmål - og husk at passe på hinanden.

General Information

As a protective measure we are spending extra resources on our cleaning procedures. Every surface and contact point are being cleaned with disinfectant several times a day. All cleaning detergent have been replaced with disinfectant and sanitizer. At all bathrooms and at the reception desk, alcohol-based hand rub is available. Please stay alert and attentive of your surroundings.
Please view the gallery below for WHO guidelines.

Reception

All Staff: Breakfast vouchers are no longer in use as a precaution to minimize contact points.
Only hotel/restaurant guests are allowed to enter the hotel or people with specific appointments/meetings with admin, other visits are prohibited. This includes people who want to visit the bathroom (taxi drivers included), look at the art or similar - This is no longer allowed!
After check-out, check-in or any guest relation at the reception desk, the desk is wiped and disinfected.

Day staff: After check-out all room keys are disinfected and sanitized. At the end of shift receptionist will disinfect and sanitize both elevator keypads and handles, table, coffee table, coffee maker surface, housekeeping keys, reception desk, phones, terminals, headset, PC mouse, screen and keyboard.

Evening staff: At the end of shift receptionist will disinfect and sanitize both elevator keypads and handles, table, coffee table, coffee maker surface, housekeeping keys, reception desk, phones, terminals, headset, PC mouse, screen and keyboard.

Night staff: During the night shift the receptionist will disinfect coffee maker surface, all lobby handrails, both elevator keypads and handles and whole staircase handrail. At the end of shift receptionist will disinfect and sanitize table, coffee table, reception desk, phones, terminals, headset, PC mouse, screen and keyboard.

Breakfast

When the breakfast restaurant is closed all tables are disinfected and sanitized, as well as handles, salt/pepper grinders and various surfaces.
All personel must use gloves when cleaning tables, also during breakfast opening hours.
Upon entering or leaving the breakfast area (kitchen and restaurant) all personel must clean hands as well as disinfect.

Housekeeping

All housekeeping staff will disinfect themselves and their uniform upon entering and leaving departments (kitchen, reception, rooms, lunch room..)

Common areas: All handles, handrails (lobby, staircase), surfaces, centerpiece tables on every floor, both elevators and all bathrooms are disinfected and sanitized every morning and in the afternoon.

Meeting rooms: Daily disinfected and sanitized on all surfaces, tables, outlets, light switches handles and window clasps.

Rooms: Gloves must be used upon entering any room, and only removed once the room is cleaned and closed. Gloves are changed between rooms and is not re-used. All rooms (departure and in-house) will be disinfected and sanitized in all surfaces, bathroom, handles, telephone, TV-remote, outlets, light switches and window clasps.

Download our guidelines here: GUESTBOOK LINK